Which statement best describes appropriate greeting by a NA?

Which statement best describes appropriate greeting by a NA?

• A. Introduce themselves, explain the care, and identify the resident.
• B. Ask for personal information about the resident's family.
• C. Wait for the resident to initiate conversation.
• D. Discuss the resident's medical history immediately.

Answer: (B)

A greeting sets a respectful, trusting tone and starts the care relationship by introducing yourself and confirming who you’ll be caring for and what you’ll be doing. Asking about the resident’s family, when done with sensitivity and with consent, helps you learn about their support system and personal preferences, which aids in tailoring care and coordinating with loved ones. This approach shows you value the resident’s relationships and safety, and it guides how you plan future interactions and involvement from family. Always begin with a clear introduction, verify the resident’s identity, and respect privacy and facility policies—use this line of conversation to build comfort, not to press for private details. If the resident prefers not to share family information, you can gracefully shift to other appropriate topics while continuing the standard greeting and explanation of the planned care.

A greeting sets a respectful, trusting tone and starts the care relationship by introducing yourself and confirming who you’ll be caring for and what you’ll be doing. Asking about the resident’s family, when done with sensitivity and with consent, helps you learn about their support system and personal preferences, which aids in tailoring care and coordinating with loved ones. This approach shows you value the resident’s relationships and safety, and it guides how you plan future interactions and involvement from family. Always begin with a clear introduction, verify the resident’s identity, and respect privacy and facility policies—use this line of conversation to build comfort, not to press for private details. If the resident prefers not to share family information, you can gracefully shift to other appropriate topics while continuing the standard greeting and explanation of the planned care.